Rabbit accept no liability for damage claims arising from vehicles delivering/collecting off the public highway.

PLEASE NOTE When delivering or collecting off the public highway it is possible that damage can occur to the ground surface of your property. If you ask us to proceed off the public highway, it must be clearly understood that it is at your request and your responsibility.

HAZARDOUS MATERIALS No hazardous materials must be placed in the skip, including but not limited to, asbestos, fridges, tv’s or other monitors, tyres, liquids, pyrotechnics, paints and solvents. Materials of this type placed in a skip could endanger our staff and will incur the hirer additional charges or the material returned to your site.

SKIPS IN THE PUBLIC HIGHWAY It is the customer’s responsibility to provide lights and cones. Lights to be positioned on the containers and lit during the hours of darkness and cones to divert the flow of traffic. Any call out by the authorities is chargeable.

SKIP ROAD LICENCES If your skip requires a permit to stand on the road we will apply to the Highways Authority on your behalf. Before the permit expires we will contact you on the contact numbers provided to ascertain whether you require the renewal of the permit. If we receive no answer on any of the numbers provided we would collect the skip on the last day of the current permit. There will be no refunds for part filled skips. The Highways Authorities do not refund permit applications. Please allow four working days for a road permit to be granted. We can not deliver the skip before the permit has been granted.

LEVEL LOADS ONLY Containers are only to be filled so they form a level top with the side of the skip. If the driver considers the load unsafe we will be unable to move the container.

BURNING IN THE CONTAINERS Fires are not permitted in the containers. Any damage caused by the burning whether accidental or deliberate will be chargeable.

DROP DOORS If your skip is fitted with a drop door ensure the retaining bolts are fully in place when the door is in a closed position.

Sussex Waste Limited Refund Policy

This refund Policy applies only to goods and services ordered through the website of Sussex Waste Limited t/a Rabbit Skips when a payment has been made by Credit/Debit/Charge card.

A FULL refund will be made when:

1)         the customer notifies Rabbit Skips that they wish to cancel the order within the
            cancellation period as set out in 1a), providing that on collection of the
            skip, no waste has been placed in the skip.
1a)       our cancellation period is: - up to 24 hours after accepting delivery of skip on site
2)         If a skip is delivered and it is not the size that was ordered.
3)         If we are unable to deliver the skip because no access could be gained to the
            property.

What is not included in the refund?

1)         If an order for a skip is cancelled within the accepted cancellation period and the order had a request for a Road Permit, the cost of the Road Permit WILL NOT BE INCLUDED IN THE REFUND, unless the permit has not been purchased for the customer by Rabbit Skips.

Returning Funds

Funds will be refunded to the customers credit/debit card within 30 days from cancellation of order date.

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